Access the Black Opal support portal or get in touch with our technical team.
Choose the support channel that matches your service agreement.
Priority support for enterprise clients under an active support agreement. Includes SLA-backed response times, incident management, and dedicated account support.
Open Support PortalFor clients on active project engagements. Raise issues via email and our team will respond within the next business day.
Email SupportEnterprise clients receive responses within 4 hours for critical incidents. Standard support operates on a next-business-day basis.
For urgent security incidents, enterprise clients should raise a P1 ticket in the support portal immediately. Never send sensitive details over email.
For new work or changes outside your current engagement scope, please use the contact form so we can route your request appropriately.
Get in touch with our team to discuss how we can support your organisation.